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$ USD
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$ USD
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  • ₹ INR
  • $ AUD

Return of Products and Cancellation of orders

Return of Products and Cancellation of orders:

We hope you are happy with all products you bought from us, but if you are not entirely satisfied, you’ll find details of our return policy below.

We strongly recommend that all items be checked fully at the time of delivery.

If your order is eligible for a return, you can raise a return request within 24 hours from the time of delivery. No return of damaged products is possible once part or whole of the product has been used.

To raise the return request and return an item, you can call our help desk at +15094146728 (24*7 customer support), email us at customercare@buymed24.com, or contact our customer support executives through online live chat.

Items are eligible for a return exclusively under the following circumstances-

  • Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.
  • Product(s) were delivered in damaged or non-working condition.
  • Product(s) have missing parts or accessories that are different from their description on the product page.
  • Product(s) are returned in original packaging i.e. with labels, barcode, price tags, original serial no. etc.
  • The batch number of the product(s) being returned matches the one(s) mentioned in the invoice.
  • Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s), bottle(s) are not eligible for returns.

Refund :

  • Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.
  • You will not receive cash refunds in connection with a card sale.
  • Refunds cannot be processed to third-party accounts. The name on your BuyMed24 account should match the name of the bank account holder.
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